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This Learning Activity has been created for you by Cheryl Gordon at the University of Central Lancashire

This Learning Activity provides an overview of problem diagnosis to assist students in finding the main causes of any problem

Learning Outcomes

By the end of this Learning Activity, you should be able to:

  • Demonstrate an understanding of the concept and importance of problem diagnosis
  • Identify the most common techniques and tools for breaking a problem down
  • Evaluate which tool is the most appropriate for the particular problems, from the simple to the more complex process driven ones