Table of Contents

  1. Acknowledgements
  2. Disclaimers
    1. Printable notes
  3. Introduction to the unit
  4. Unit structure
    1. Other resources required
    2. Assessment information
  5. Section 1: Types of tour guides and their roles
    1. Outcomes and objectives
    2. What does the Institute of Tour Guiding do?
    3. What is a tour guide?
    4. What else does a tour guide do? - 1
    5. Activity 1.1
    6. What else does a tour guide do? - 2
    7. Different types of guides
    8. Activity 1.2
    9. Skills and qualities of a tour guide
    10. Leadership
    11. Communication
    12. Time management and problem solving
    13. Activity 1.3
    14. Research
    15. Employment
    16. Activity 1.4
    17. Employment opportunities
    18. Entertainment
    19. Before the tour begins
    20. Health and Safety
    21. Activity 1.5
    22. Activity 1.6
    23. Health and safety - 2
    24. Activity 1.7
    25. Tutor assignment 1.1
  6. Summary of this section
  7. References
  8. Section 2: Plan an itinerary for a short guided tour
    1. Outcomes and objectives
    2. Introduction to information sources
    3. Activity 2.1
  9. Government information sources
    1. Activity 2.2
    2. Activity 2.3
    3. Transport information sources
    4. Activity 2.4
    5. Activity 2.5
    6. Seasonal Information
    7. Activity 2.6
    8. Introduction to themed itineraries
    9. Activity 2.7
    10. Categorising themed tours
    11. Activity 2.8
    12. Introduction to market segments
    13. Activity 2.9
  10. Types of customers
    1. Activity 2.10
    2. Activity 2.11
    3. Introduction to itinerary schedule and tour timings
    4. Activity 2.12
    5. Activity 2.13
    6. Itinerary content
    7. Activity 2.14
    8. Times and the use of the 24-hour clock
    9. Activity 2.15
    10. Activity 2.16
    11. Tourist stops
    12. Walking tours
    13. Coach tours
    14. Activity 2.17
  11. Summary of this section
  12. References
  13. Section 3: Conduct a short tour
    1. Outcomes and objectives
    2. Product knowledge
    3. Activity 3.1
    4. How can you gain product knowledge?
    5. Activity 3.2
    6. Customer product knowledge and information
    7. Activity 3.3
    8. Introduction to interpretation
    9. What is interpretation?
    10. Activity 3.4
    11. The importance of accurate information
    12. Kelvingrove Art Gallery and Museum
    13. Activity 3.5
    14. Interpretation techniques
    15. Activity 3.6
    16. Interpretative Media
    17. Activity 3.7
    18. Activity 3.8
    19. Introduction to group-handling skills
    20. Presentation skills
    21. Activity 3.9
    22. Activity 3.10
    23. Communication - verbal
    24. Activity 3.11
    25. Communication - non-verbal
    26. Group-handling skills
    27. Handling a tour group around a visitor attraction
    28. Activity 3.13
    29. Activity 3.14
    30. Group members
    31. Activity 3.15
    32. Mobility of group members
    33. Activity 3.16
    34. Introduction to health and safety
    35. Duty of employers
    36. Duties of employees
    37. Activity 3.17
    38. First aid
    39. Activity 3.18
    40. Reporting of accidents and incidents
    41. Activity 3.19
    42. Activity 3.20
    43. Health and safety
    44. Activity 3.21
    45. Activity 3.22
  14. Summary of this section
  15. References