Looking after your customers raw materials

Title:	Looking after your customers raw materials
Author:	Jenny Evans; E-Evolve; UCLAN
Description:	Raw materials for a learning activity about customer care and retention and dealing with customer complaints
Keywords:	communication; customer; care; skills; retention; business; complaints; techniques; employability
Persistent Link:	http://open.jorum.ac.uk:80/xmlui/handle/123456789/6854
Date:	2010-06-10

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